Privacy Policy

1. Information We Collect

Personal Information

When you use our website or contact us, we may collect the following personal information:

• Contact Information: Name, email address, phone number, company name, business address
• Business Information: Job title, business type, estimated monthly volume, product interests
• Communication Data: Messages, inquiries, and correspondence with our team

2. How We Use Your Information

We use the information we collect for the following business purposes:

• Service Provision: Process inquiries, provide product information, and respond to requests
• Communication: Send you information about our products, updates, and respond to your communications

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in:

• Email communications (SendGrid)
• Website analytics (Google Analytics)
• Security services (Google reCAPTCHA)
• Customer relationship management

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process, court orders, or government requests
• Enforce our terms of service and other agreements
• Protect the rights, property, or safety of PrairieMate, our users, or others
• Investigate fraud or respond to government requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data transmission is secured using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Security Monitoring: Regular monitoring for unauthorized access or security breaches
• Data Backup: Regular backups stored in secure, encrypted environments
• Employee Training: Staff trained on data protection and privacy practices

5. Cookies and Tracking Technologies

Our website does not use cookies for tracking, advertising, or storing personal preferences. We maintain a cookie-free experience to protect your privacy.

Third-Party Services

We do use the following third-party services that may set their own cookies or tracking technologies:

• Google reCAPTCHA: Used to prevent spam and automated abuse on our contact forms
• Google Analytics: Used to understand website usage patterns and improve user experience

These services are governed by their respective privacy policies. You can manage or disable these through your browser settings, though this may affect certain website functionality like form submission security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of processing
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our business relationship
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our legal rights
• Achieve the purposes for which the information was collected

When personal information is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by authorities
• Certification schemes and codes of conduct
• Other appropriate safeguards as required by law

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required by law

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Response Time: We will respond to privacy-related inquiries within 5 business days of receipt.